Refund and cancellation policy

Last updated 6 October 2026

This is the refund and cancellation policy for Gusset Pro, sold by Fabr Engineering Ltd through Paddle.com. The Hobby licence is free, so there is nothing to refund.

Refunds

If you ask within 14 days of first buying Gusset Pro, we will refund you in full, whatever the reason. Write to our support address from the e-mail address on your account, or ask Paddle through the receipt it sent you. The refund goes back to the way you paid, usually within a few working days, and your account returns to the Hobby licence when it is made.

After 14 days, and for yearly renewals, payments are not refunded, except where the law or the licence agreement gives you a right to a refund: for example if Gusset does not do what its documentation says and we cannot put it right.

If you are a consumer you have a legal right to cancel an online purchase within 14 days. The refund above gives you at least that.

Cancelling

You can cancel at any time from your account page, or from any receipt Paddle has sent you. Cancelling stops the next renewal. Pro carries on to the end of the year you have paid for, and your account then becomes Hobby: the program and your saved studies keep working, what you export is marked as Hobby, and commercial use stops.

Renewals

A subscription renews each year on the anniversary of your purchase. Paddle e-mails you before it does. If a renewal payment fails, Paddle tries again over the following days and Pro stays on meanwhile.

Contact

Fabr Engineering Ltd, Spelders Hill House, Brook, Ashford, Kent, England, TN25 5PB. E-mail: our support address.